Resident Resources

Thank you for choosing to call The Concord home! We know this decision was not made lightly, and we are thrilled to welcome you to our community. Our goal is not only to exceed your expectations, but also provide all of the information necessary to enjoy your new home. If there is anything that our team can do to make your living experience here more enjoyable, please feel free to contact us.

Resident Resources

Coronavirus Prevention Plan

The health of our residents and staff is paramount, and ResideBPG is taking necessary precautions to ensure the safety of all within our communities.

We are closely monitoring the situation and have created an internal task force to address the planning, preparation, communication, and action regarding COVID-19 prevention. We will continue to communicate up-to-date information and best practices from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) when applicable.

It is important to remember that you live in close proximity to others and that protecting your health is also helping protect your neighbor’s health. If have any questions or concerns about the information below, please contact your healthcare provider directly.

What is Coronavirus? 

Coronaviruses are a large family of viruses that are common in people and many different species of animals. COVID-19 is a specific, novel virus that was detected in December 2019 in Wuhan City, Hubei Province, China.

How does COVID-19 spread? 

The virus is thought to spread mainly from person-to-person.

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs, sneezes, or talks.
  • These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
  • COVID-19 may be spread by people who are not showing symptoms.

What are the symptoms of COVID-19? 

The following symptoms may appear 2-14 days after exposure.

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

What can I do to limit my risk of COVID-19? 

The Center for Disease Control (CDC) recommends the following actions to help prevent illness is to avoid being exposed to the virus. You can take steps to slow the spread.

  • Maintain good social distance (about 6 feet) and avoid close contact with others outside of your home. This is very important in preventing the spread of COVID-19.
  • Wash your hands often with soap and water. If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.
  • Routinely clean and disinfect frequently touched surfaces.
  • Cover your mouth and nose with a mask when around others.
  • Monitor your health daily. Be alert for symptoms and take your temperature if symptoms develop.

Click here to visit the CDC website for more information.

What is ResideBPG doing to help prevent the spread of COVID-19? 

Our staff and cleaning contractors are currently using antibacterial solutions to disinfect all common areas, and we have instructed them to pay close attention to high traffic areas like elevators, lobbies, etc. We’ve provided disinfectant, antibacterial wipes, and receptacles in each community’s lobby and have encouraged residents to wipe down regularly used surfaces, such as elevator buttons and door handles, prior to use.

Our offices will remain open to support our residents, however, we will be practicing social distancing for both our safety. Residents should contact their management team by phone or email with all inquiries or questions rather than visit the office.

Our employees are screened each day by a health care professional to make sure they are clear to work. All employees are required to wear masks, follow the recommended protocol for proper handwashing/sanitizing, and practice 6-foot social distancing.

Residents are required to wear a mask whenever outside of their apartment home, including in fitness centers, elevators, hallways, lobbies, parking garages, and stairwells. Cloth face coverings can be fashioned from household items. Medical-grade masks should be reserved for healthcare professionals. 

For all amenities, we have an online scheduling tool to limit usage and maximize social distancing. Reservations are required to use any of our indoor amenity spaces. Refer to the chatbot in the bottom right corner of the website and select “Current Residents”.

Recognize that ResideBPG and its associates are not healthcare professionals. The CDC and other qualified health officials should continue to be the primary source of current information and guidance. The information presented above comes directly from the CDC, but the content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Residents are required to wear a mask whenever outside of their apartment home, including in elevators, hallways, lobbies, and stairwells. Cloth face coverings can be fashioned from household items. Medical-grade masks should be reserved for healthcare professionals. 

For all amenities, we have an online scheduling tool to limit usage and maximize social distancing. Refer to the chatbot in the bottom right corner of the website and select “Current Residents”.

Latch Tips

Latch is a keyless access system that allows you to enter the building and your apartment home without using a physical key. You should receive an e-mail prior to move-in to set-up your access.

  • Latch does not automatically lock. Please make sure you lock your door when you leave.
  • If you select the menu on the top left of the homepage, you will see a door code for each access point. We highly suggest memorizing the codes below to prevent being locked out.
    • Your building entry door code
    • Your apartment door code
  • You can share your building front door and apartment door codes either temporarily or permanently with a guest. You can also revoke their access at any time through the “Manage Guests” tab.
  • You are not able to send a code to a guest for the amenity spaces or the building that you do not live in. You will need to accompany your guest(s) at all times when using the amenities.

Pay Rent Online

Simply click here, or go to “Residents” on the main menu and click “Resident Portal.” You will be redirected to Resident Connect where you can log in to pay your rent.

Maintenance

In the event that your apartment needs to be serviced, please submit a work order through the Resident Portal. When submitting a service request, please be as detailed as possible to help us expedite the process. Our maintenance technician is onsite Monday – Friday, 8 AM – 4:30 PM. For emergency requests after normal hours, please call the 24-hour emergency maintenance line at (302) 510-6411.

Waste Disposal

Please dispose of all trash in the trash rooms found on each floor. All trash should be bagged and secured prior to placing down the trash chute. Items that do not fit in the trash chute should be disposed of in the trash room on the first floor. All cardboard boxes need to be broken down and take to the first-floor trash room to be disposed of. Failure to adhere to these policies may result in a fine billed to your account.

Complete Your Residential Survey

In an effort to provide you with excellent service and a great living experience in your apartment home, you will receive online surveys throughout your lease term directly from our provider, Ellis Partners. We realize your time is valuable and our goal is to listen to our residents so that we can ensure an even better living experience. We value your residency and appreciate any feedback you can share with us.

Refer A Friend

Refer a friend and get rewarded! You both must fill out a form confirming that you were the initial source in finding The Concord. The $500 rent credit will be applied after your friend signs a 12+ month lease and moves in. For more details, please contact the management office.

Amenity Spaces

Residents can reserve amenity spaces for private use by contacting the management office. Please be mindful of your neighbors when using the common areas within the building and the outdoor amenity areas. Amenity spaces are available for residents to use at all times, but noise needs to be kept at a minimum after 10pm.

Pet Policy

Pets are welcome with open arms at The Concord! The current pet policy is a maximum of 2 pets with a $500 deposit for the first and an additional $250 deposit for the second. The pet agreement must be signed and deposit paid prior to pet occupancy. Breed restrictions do apply, so please contact the management office for more details.